Privacy Policy

Effective Date: July 16, 2026

This practice takes reasonable steps to protect the privacy, confidentiality, and security of personal information and personal health information in accordance with applicable Ontario and Canadian privacy legislation and the professional standards governing the practice of psychotherapy.

Where applicable, this practice acts as a Health Information Custodian under Ontario's Personal Health Information Protection Act, 2004 (PHIPA).

Information We May Collect

Information collected may include:

• Name and contact information

• Appointment and scheduling information

• Health information relevant to the provision of psychotherapy services

• Basic website usage information, including browser type, device information, pages visited, and website analytics

Please do not include personal health information or other sensitive information when using the website contact form. The contact form is intended for general inquiries and consultation or appointment scheduling only and may not be a secure method of communication.

How Information May Be Used

Information may be used for purposes including:

• Responding to inquiries

• Scheduling and providing psychotherapy services

• Processing payments

• Meeting legal, regulatory, insurance, and professional obligations

• Operating, maintaining, securing, and improving the website and practice

• Understanding general website usage and performance

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Information may be collected, used, or disclosed with consent, where appropriate, or as otherwise authorized or required by applicable law. The practice seeks to collect, use, and disclose only the information reasonably necessary for the identified purposes.

Consent

By voluntarily providing personal information through this website or in connection with services, you consent to the collection, use, and disclosure of that information for the purposes described in this Privacy Policy, subject to applicable law.

Prior to the provision of psychotherapy services, informed consent will be obtained in accordance with applicable legal and professional requirements.

Consent may be withdrawn where permitted by law, subject to legal, contractual, or professional obligations. Withdrawal of consent may affect the availability or continuation of certain services.

Protection of Information

Reasonable administrative, technical, and physical safeguards are used to protect personal information and personal health information against unauthorized access, use, disclosure, loss, or theft.

Clinical records are retained in accordance with applicable legal, regulatory, and professional recordkeeping requirements.

Although reasonable safeguards are used, no method of electronic transmission, internet communication, or electronic storage can guarantee complete security.

Electronic Communication

Electronic communication, including email, and website forms, carries inherent privacy and security risks.

By choosing to communicate electronically, you acknowledge and accept these risks.

While reasonable precautions are taken to protect privacy, the practice cannot guarantee the security, confidentiality, availability, or uninterrupted transmission of electronically communicated information.

Communication through this website, email, text message, telephone, or social media does not establish a therapeutic relationship.

Cookies and Analytics

This website may use cookies and analytics technologies, including Google Analytics, to better understand website performance and visitor interactions.

Analytics information may include browser type, pages visited, referral source, approximate geographic region, and general website activity. This information is used in aggregate form to improve the website and is not intended to identify visitors or collect personal health information.

Most web browsers allow users to manage cookie preferences. Disabling cookies may affect certain website functions.

Third Party Service Providers

This practice may use third party service providers to support website hosting, analytics, appointment scheduling, payment processing, secure communication, virtual services, or record management.

Information submitted through this website may be processed by these providers in accordance with their respective privacy policies, terms of service, and applicable legal requirements.

External Links

This website may contain links to third party websites or services.

The practice is not responsible for the privacy practices, content, availability, or security of external websites or third party platforms.

Access and Correction

Requests for access to or correction of personal information or personal health information will be considered and addressed in accordance with applicable privacy legislation and professional obligations.

Privacy related questions or requests may be directed to the contact information below.

Contact

If you have questions regarding this Privacy Policy or the handling of personal information, please contact:

Email: info@sepidehtherapy.com

This Privacy Policy describes the practice's general privacy practices. It does not create contractual rights or obligations beyond those required by applicable law.

Website Terms and Conditions

Acceptance of Terms

By accessing or using this website, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

If you do not agree, please discontinue use of the website.

Informational Purposes Only

The information provided on this website is intended for general informational and educational purposes only.

Nothing on this website constitutes psychotherapy, mental health treatment, diagnosis, medical advice, legal advice, or other professional advice.

Website content is not a substitute for assessment or treatment by a qualified professional.

No Therapeutic Relationship

Accessing this website, submitting an inquiry, requesting a consultation, or communicating electronically with the practice does not establish a therapist and client relationship.

A therapeutic relationship is established only after completion of an intake process, informed consent, and mutual agreement to begin services.

Nothing contained on this website creates any contractual, fiduciary, therapeutic, or other professional relationship beyond those established through the informed consent process.

Not a Crisis Service

This website and electronic communications are not monitored for emergencies or urgent mental health concerns.

If you are experiencing an emergency or require immediate assistance, please contact:

• 911

• Your nearest emergency department

• An appropriate local crisis service

Electronic Communication

Electronic communication may involve risks to privacy, confidentiality, and security.

Sensitive personal health information should not be transmitted through unsecured electronic methods whenever possible.

Third Party Services

This website may use or link to third party services, including website hosting, appointment scheduling, payment processing, analytics, virtual care, or communication platforms.

Such services operate independently and are governed by their own privacy policies and terms.

Intellectual Property

Unless otherwise indicated, all website content, including text, graphics, logos, branding, and design, is protected by applicable intellectual property laws.

Unauthorized reproduction or use is prohibited.

Limitation of Liability

To the fullest extent permitted by applicable law, the practice disclaims liability for any direct, indirect, incidental, consequential, special, or other damages arising from the use of this website, reliance on its content, or the use of third party websites or services linked from this website.

Nothing in these Terms excludes liability that cannot legally be excluded.

Governing Law

These Terms and Conditions are governed by the laws of the Province of Ontario and the applicable federal laws of Canada.

Changes

These Terms and Conditions and this Privacy Policy may be updated periodically without prior notice.

Continued use of the website following any revisions constitutes acceptance of the updated Terms and Conditions.

Social Media and Electronic Communication Policy

Protecting confidentiality and maintaining professional boundaries are important aspects of the therapeutic relationship.

Social Media

Friend requests, follow requests, or social networking connections with current therapy clients are generally not accepted in order to maintain appropriate professional boundaries.

Please be aware that interacting publicly with the practice's social media accounts may make your association with mental health related content visible to others.

Social media messaging should not be used for therapeutic communication, crisis support, or the transmission of sensitive personal information.

Electronic Communication

Email, telephone, text messages, and website forms are intended primarily for administrative purposes, including scheduling, cancellations, billing inquiries, and general service related questions, unless otherwise agreed as part of treatment.

Electronic communications are reviewed during regular business hours and should not be relied upon for urgent matters.

Emergencies

Electronic communication and social media are not appropriate for emergencies.

If you are experiencing a crisis or require immediate assistance, please contact 911, your nearest emergency department, or an appropriate local crisis service.

Privacy

Please avoid sending sensitive personal or health information through website forms, unsecured email, text messaging, or social media whenever possible.

Personal information collected through this website or during the provision of psychotherapy services is handled in accordance with applicable privacy legislation and the professional standards governing the practice of psychotherapy.