Privacy Policy

We are committed to protecting the privacy and confidentiality of our clients and website visitors. This Privacy Policy describes how we collect, use, and safeguard personal information, including personal health information, in accordance with applicable Ontario and Canadian privacy laws.

What Information We Collect

We may collect information that you voluntarily provide, including:

Name and contact details
Appointment-related information
Health information relevant to therapy services
Basic website usage data (e.g., browser type, pages visited)

Where applicable, personal health information is collected using reasonable safeguards.

Please do not include personal health information or other sensitive information when using the website contact form. The contact form is intended for general inquiries and appointment or consultation scheduling only and may not be a secure method of communication.

How We Use Your Information

Your information may be used for the following purposes:

Scheduling and providing therapy services (in-person or online)
Responding to inquiries
Processing payments
Operating, maintaining, and improving our services and website

We do not sell your personal information. We may disclose information with your consent or where required or permitted by law.

Consent & Online Services

By using this website or providing your information, you consent to its collection, use, and disclosure as described in this policy.

Prior to the provision of therapy services, informed consent will be obtained, including for virtual sessions. You will be informed of the nature of services and any relevant privacy or security considerations associated with online communication.

You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect the availability or continuation of services.

How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information, including:

Secure systems and storage practices
Access limited to authorized individuals
Use of secure website connections (e.g., HTTPS)

However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of any information transmitted to or from the website.

Electronic Communication Disclaimer
Communication via email, text message, or website forms may not be secure and may be subject to interception, loss, or unauthorized access. By choosing to use these methods, you acknowledge and accept these risks. We recommend that sensitive or personal health information be shared through secure methods or during therapy sessions.

Cookies & External Links

This website may use cookies or similar technologies to enhance user experience and collect non-identifying usage information. Cookies do not intentionally collect personal health information.

This website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those external sites.

Contact

If you have questions or concerns about this Privacy Policy or your personal information, please contact: info@sepidehtherapy.com